Pelamar
19
Deskripsi Lowongan
- Supporting IT request and support Jakarta Office employee and Batang members.
- Serve as the first contact with users who need technical assistance via the phone, email, or direct.
- Provide tier 1 and tier 2 IT support.
- Remote troubleshooting and fault finding if issues occur upon initial installation on notebook, desktop and supporting equipment’s (Network, Server, Printer, Laptop/PC, etc.)
- Provide technical assistance and support for incoming queries and issues related to computer systems, license software, and hardware faults.
- Contribute to improving user support by actively responding to queries and handling complaints.
- Participation with research, planning, scoping, implementation, and ongoing support for IT projects.
- Keep records of problems and the solution into daily task report.
- Maintain daily performance of computer and equipment supporting systems.
- Respond to email messages for users seeking assistance.
- Installing and configuring computer hardware operating systems and applications
- Monitoring and maintaining computer systems and networks.
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults
- Maintaining Network and Server Hardware at MK Tower and Cyber 2 Colocation Server, and coordinate with Batang team if there’s an update and/or troubles.
- Responsible for handling Network and Server Issues at Level 1 and Coordination with Site to Solving issues.
- Following diagrams and written instructions to repair a fault or set up a system.
- Daily, Weekly, and Monthly Preventive Maintenance Check (Server Room, Network Devices, Printer)
- Responsible for Supporting All System and Hardware at BPI JKT Office.
- Active Directory
- Firewall (MK Tower)
- Network (Internet, Intranet, to Site and Cyber 2)
- Server (Nutanix and Rubrik at Cyber 2)
- Microsoft 356
- Antivirus (TrendMicro)
- Following Safety Standard from HSE BPI to perform all work activities
Persyaratan Lowongan
- Bachelor’s degree in computer science, Information Technology, or related field.
- Proven experience working in IT Infrastructure Management and Support Roles.
- Proficiency in configuring and troubleshooting hardware and software components and supporting users.
- Strong knowledge of network protocols, server administration, and IT security principles.
- Experience with network and security equipment (FortiGate, Cisco Firewall, Ruckus, Cisco Switch/Router)
- Proficiency in operating systems (Windows, Windows Server, Linux) and virtualization technologies (Nutanix and Rubrik).
- Experience with cloud platforms (Microsoft 365) and virtualization technologies (Nutanix and Rubrik).
- Excellent troubleshooting and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to work independently and collaboratively in a team environment.
- Relevant certifications (Network, Server, And Support) are a plus.
- Ability to work independently and collaboratively in a team environment.
- Relevant certifications (Network, Server, And Support) are a plus.
- Able to speak and write in English in Business Level.
- Willing to join immediately.
- Stationed in Jakarta and willing to have business trip to Batang Site Office
Pendidikan minimal: Strata I
Persyaratan jurusan:
Persyaratan jurusan:
- Ilmu Komputer
- Informasi Teknologi
Oleh Disnaker Kab. Batang
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